These terms are written in plain language to explain the standard First Line Websites service, including website setup, hosting, monitoring, updates, optional add-ons, ownership, and cancellation.
Services
First Line Websites provides practical business websites built to show what a business offers and help visitors take the next step. Services may include website planning, design, development, hosting, monitoring, updates, domain setup assistance, contact forms, search-friendly page structure, and related support.
Unless a service, feature, deliverable, or timeline is specifically listed as included, it is not included by default.
Free Initial Setup
The standard First Line Websites setup offer includes zero upfront design or development fees for an eligible website build. This free setup offer is intended for standard informational business websites and excludes e-commerce stores, membership portals, customer account systems, advanced database or listing sites, complex web applications, and other custom software functionality.
First Line Websites makes the final determination of whether a requested website qualifies for the free setup and $95/month standard offer, and may decline a project that is not a good fit before work begins.
For projects replacing an existing website, most standard informational sites can be rebuilt under the free setup offer. If an existing site involves complexity beyond the standard free setup — such as large amounts of existing content, special integrations, or excluded features listed above — First Line Websites will review it with the client during onboarding and explain any options or additional costs before any work begins or payment is charged.
Agency and Reseller Use
The free initial setup offer is available only to the business or organization that will use the website. Agencies, marketing companies, web designers, developers, consultants, or other third parties may not use the free setup offer to obtain website work for their own clients.
First Line Websites is open to agency, subcontract, or partner work under a separate written agreement with separate pricing and scope.
Monthly Service
The base monthly service is $95/month unless a different amount is stated in writing. The monthly service includes hosting, monitoring, SSL security, and managed webmaster support. Managed webmaster support includes 2 hours of time to use every month for text updates, photo changes, and new pages. Unused time does not accumulate or roll over.
If the service is canceled, hosting, monitoring, support updates, and live website availability end at the close of the paid period.
Failed Payments
If a payment fails, Stripe automatically retries the card and the client is notified by email. If payment is still not received 14 days after the first failed attempt, the website may be paused and replaced with a temporary unavailable page.
Paused website files are kept for at least 90 days. If the account is brought current during that time, the website is restored. After that period, website files may be permanently deleted.
Yearly Option
At launch, the client may choose to pay yearly instead of monthly. The yearly plan is $950/year and includes the same service as the monthly plan. The yearly plan is chosen at launch, or later by written request, and is not charged until the client has confirmed the choice in writing.
The yearly plan renews automatically each year at the same yearly price, using the payment method on file. A reminder email is sent at least 15 days before each yearly renewal. The client may cancel the renewal at any time before it is charged.
If a yearly plan is canceled partway through the year, the client is refunded the yearly payment minus $95 for each month or partial month of service already provided. If ten or more months have been provided, no refund is due.
Payment Authorization
Payment information is collected securely through Stripe. For the standard setup flow, a card may be saved before work begins, and the first payment, monthly or yearly, is charged only after the website is built and launched live.
Client Materials and Review
The client is responsible for providing accurate business information, text, photos, logos, domain access, account access, and other materials needed to complete the website. Launch timelines depend on receiving the needed materials and timely feedback.
The client is responsible for reviewing the website before launch and confirming that business details, contact information, pricing, claims, images, spelling, and other content are accurate.
Review and Revisions
The free initial setup includes an initial website build and up to two rounds of reasonable revisions before launch. If the website is not approved after the included review rounds, either side may choose not to move forward before the monthly service begins.
Additional revisions, extended design changes, new requests, or ongoing fine-tuning beyond the included review rounds may require the monthly service to begin or may be billed separately at an agreed client rate.
Optional Add-Ons
During onboarding, if the client needs help with logo design, business card design, photography if local, custom email, or other setup details, those services are available separately at affordable client rates. Later, as the client's business grows, the website can also expand with things like blog setup, extra pages, email marketing, or other website improvements.
AI-Assisted Work
First Line Websites may use AI-assisted tools for planning, drafting, coding, editing, content organization, troubleshooting, and quality review. This helps reduce cost and move quickly. AI-assisted work is reviewed and directed by a person, and clients remain responsible for reviewing business-specific facts, claims, and final content.
Ownership and Access
The client owns their business name, branding, domain name, and submitted content. First Line Websites provides and maintains the website code, hosting, monitoring, and technical service as part of the monthly plan.
Website source code, build files, repository access, hosting configuration, deployment infrastructure, and implementation files remain under the control of First Line Websites and are not provided to the client as part of the monthly service or upon cancellation.
When a client cancels with the account paid in full, First Line Websites will provide copies of the website's pages (such as PDFs) along with the website's text and images, including text written by First Line Websites for the client's website. Copies may be withheld while an account has an unpaid balance.
Third-Party Services
Websites may connect to third-party services such as Stripe, Cloudflare, form processors, email platforms, maps, booking tools, analytics, or content management tools. Third-party services are governed by their own terms, pricing, availability, and privacy practices.
Limited Liability
To the fullest extent allowed by law, First Line Websites is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, including lost revenue, lost leads, lost rankings, business interruption, data loss, third-party service outages, or issues caused by inaccurate client-provided information.
The total liability of First Line Websites for any claim related to services is limited to the amount paid by the client to First Line Websites for the affected service during the three months before the event giving rise to the claim.
No Guaranteed Results
First Line Websites works to create fast, clear, professional websites with strong foundations. However, no specific search ranking, traffic level, lead volume, revenue amount, or business outcome is guaranteed.
Changes to These Terms
These terms may be updated from time to time. The updated date at the top of this page shows when the latest version was published.
Contact
Questions about these terms can be sent through the contact form or by emailing rebecca@firstlinewebsites.com.
