Information We Collect
First Line Websites may collect information you choose to provide, including your name, email address, phone number, business name, website address, project details, onboarding answers, photos, logos, and other materials needed to plan, build, launch, and support your website.
If you submit a form, start activation, or complete onboarding, technical information such as timestamps, page source, browser details, and basic interaction data may also be recorded so the project can be tracked accurately.
How Information Is Used
Information is used to respond to inquiries, plan and build websites, manage onboarding, provide support, send project updates, process payments, monitor website services, improve the customer experience, and maintain business records.
Payment Information
Payment details are collected and processed by Stripe. First Line Websites does not store full credit card numbers on this website.
Service Providers
First Line Websites may use trusted service providers to operate the business, including website hosting, form processing, payment processing, automation, analytics, email, spreadsheet, CRM, and project-management tools. These providers may process information only as needed to support the services being provided.
AI-Assisted Work
Some planning, drafting, coding, editing, content organization, and quality-review tasks may be assisted by AI tools. AI assistance is used to work efficiently and keep costs lower, but final decisions, project direction, and client-facing deliverables remain human-reviewed.
Private client information is handled with care and should only be shared in the amount needed to complete the requested work.
Security
Reasonable safeguards are used to protect information, including secure hosting, reputable third-party tools, access controls, and encrypted payment processing. No online system can be guaranteed completely secure, but First Line Websites works to use practical, responsible security practices.
Retention
Information may be retained as long as needed to provide services, maintain records, resolve issues, comply with obligations, and operate the business. You may request that unnecessary personal information be updated or removed when it is no longer needed.
Your Choices
You can contact First Line Websites to request updates, corrections, or removal of information where appropriate. Some records may need to be retained for payment, accounting, security, or project-history purposes.
Contact
Questions about this privacy policy can be sent through the contact form or by emailing rebecca@firstlinewebsites.com.